FAQ
❓ Frequently Asked Questions
Welcome
I’ve put together the answers to some of the questions I’m most often asked.
If you can’t find the information you’re looking for, please don’t hesitate to get in touch. I’ll always be happy to help.
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🧸 Are your collectibles toys?
No.
Daft about Craft collectibles are lovingly handcrafted decorative fibre art pieces designed for display and collecting.
They are not intended as toys and are recommended for collectors aged 14 years and over.
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🌸 Will I receive the exact collectible shown?
Yes.
Unless otherwise stated, every collectible is individually handmade and one of a kind, so you’ll receive the exact piece shown in the photographs.
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🧵 Are they really handmade?
Yes!
Every collectible is crocheted by hand by me in the UK using carefully selected materials and finished with lots of patience, creativity and attention to detail.
No two collectibles are ever completely identical, and that’s part of what makes handmade creations so special.
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🌍 Do you ship internationally?
Yes.
I love sending my handmade collectibles to homes around the world.
International orders are sent using Tracked services, and you’ll receive tracking once your order has been dispatched.
For more information, please see the International Shipping & Customs page.
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🎁 Can I send a collectible as a gift?
Absolutely.
Many customers purchase collectibles as thoughtful gifts.
If you’re sending directly to the recipient and would like me to leave out the pricing information, simply let me know when placing your order.
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📦 How long will my order take to arrive?
Orders are usually dispatched within 2 working days.
Delivery times vary depending on your location and local postal services.
Tracking information will be provided once your parcel has been dispatched.
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🧼 How do I care for my collectible?
To help your collectible stay looking its best:
• Display indoors.
• Avoid prolonged direct sunlight.
• Spot clean gently if needed.
• Do not machine wash or tumble dry.
More detailed information can be found on the Product Safety & Care page.
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🔄 Do you accept returns?
Yes.
If you change your mind, please contact me within 14 days of receiving your order.
For full details, please see my Returns & Refunds Policy.
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🎨 Why does my collectible look slightly different from another one?
Every Daft about Craft collectible is individually handmade.
Small differences in stitch placement, shaping and finishing are part of the unique charm of handmade work and make every collectible completely one of a kind.
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🧶 Can I request a custom order?
At the moment, I don’t accept custom commissions.
If this changes, I’ll announce it on my website and social media.
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💌 I have another question…
I’d love to hear from you.
If there’s anything you’d like to ask before placing your order, please don’t hesitate to get in touch.
Thank you so much for supporting my little handmade business.