Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at daftaboutcraftgb@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at daftaboutcraftgb@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at daftaboutcraftgb@gmail.com.
🌸 Returns & Refunds
A Little Note
Every collectible at Daft about Craft is lovingly handmade with great care and attention to detail.
I truly hope you love your new item as much as I loved creating it. If there’s ever a problem with your order, please get in touch and I’ll always do my best to help.
The information below explains how returns and refunds work so that everything is clear before you place your order.
Returning Your Order
If you change your mind about your purchase, please contact me within 14 days of receiving your order.
Once your return has been agreed, the item should be sent back within 30 days of delivery.
Returned items should be in their original condition and packaging.
Return Postage
If you’re returning an item because you’ve changed your mind, return postage costs are your responsibility.
If an item arrives damaged, is faulty or is not as described, please contact me before returning it so we can agree the most appropriate solution.
International Returns
International customers are responsible for the cost of returning items unless the item is faulty, damaged on arrival or not as described.
For your protection, I strongly recommend using a tracked postal service when returning any item, as I cannot issue a refund for items that do not arrive back with me.
Refunds
Refunds are processed once the returned item has been received and inspected.
Refunds will be issued using the original payment method.
Original shipping charges are non-refundable unless the item is faulty, damaged on arrival or not as described.
Cancellations
Orders may be cancelled at any time before dispatch.
Once an order has been dispatched, the normal returns policy applies.
Damaged Deliveries
If your parcel arrives damaged, please contact me within 48 hours of delivery.
To help me investigate quickly, please include:
• Photographs of the item
• Photographs of the packaging
• Photographs of any visible damage
Please keep all original packaging until the matter has been resolved.
Lost Parcels
If your parcel appears to be delayed or lost, please get in touch.
I’ll investigate with the postal service before arranging any replacement or refund where appropriate.
Handmade Nature
Every Daft about Craft collectible and gift is individually handmade.
Small variations in stitch placement, shaping, facial expression and finishing are part of the unique character of handmade work and are not considered faults.
Questions?
If you have any questions about returns or refunds before placing your order, please don’t hesitate to get in touch.
I’m always happy to help.
Thank you for supporting my small handmade business. 💛